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ORDERS

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  • The item I have ordered is out of stock, what happens now?
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DELIVERY

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PAYMENT

  • My promotional code does not work
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  • What payment methods do you accept?
  • Can I enter more than one promotional code?

RETURNS & EXCHANGES

  • Do you refund delivery charges if I return an item?
  • I paid with Klarna Pay In 3, how does my refund work?
  • How do I initiate a warranty claim for an item purchased on teva-eu.com?
  • Can I exchange my item for a different style?
  • What if the item I request for an exchange is out of stock?
  • What is your returns policy?
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PRODUCT INFORMATION

  • How can I make sure I am buying an authentic Teva product?
  • How can I clean and protect my Teva shoes?
  • What if the style, colour or size I want is not available online?
  • What is the warranty on TEVA products?
  • Why does the shoe box show a different size to the one I ordered?
  • Do you offer a repair service?

GENERAL ENQUIRIES

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