ORDERS

• What is my right to cancel?
• Do I need to sign for my parcel?
• The item I have received is incorrect/damaged
• Can I cancel or amend my order?
• Where is my order?
• The item I have ordered is out of stock, what happens now?
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DELIVERY

• Deliveries Updates Covid - 19

PAYMENT

• My promotional code does not work
• I forgot to enter my code at checkout, can the discount be applied?
• Are my payment details safe on teva-eu.com?
• My order has been cancelled however the promotion/sale has now ended
• What payment methods do you accept?
• Can I enter more than one promotional code?

RETURNS & EXCHANGES

• Do you refund delivery charges if I return an item?
• I paid with Klarna Pay In 3, how does my refund work?
• How do I initiate a warranty claim for an item purchased on teva-eu.com?
• Can I exchange my item for a different style?
• What if the item I request for an exchange is out of stock?
• What is your returns policy?
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PRODUCT INFORMATION

• How can I make sure I am buying an authentic Teva product?
• How can I clean and protect my Teva shoes?
• What if the style, colour or size I want is not available online?
• What is the warranty on TEVA products?
• Why does the shoe box show a different size to the one I ordered?
• Do you offer a repair service?

GENERAL ENQUIRIES

• I am having problems logging into my account
• I am having problems placing an order